Returns & Refunds policy
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail email@example.com
We will reimburse you no later than 7 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods are in the original packaging and sealed
The goods must be returned using the same shipping modality of your initial purchase, it means registered prioritary mail
Reimbursement do not include shipping fees paid at the moment of your purchas and may be deducted any customs fees that might be applied to receving the items back.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
Caixa Postal 11135-0 Sao Paulo - SP - 01035-010
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery. You need suppply the tracking data of returning items so that we can trace it until final delivery
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail firstname.lastname@example.org